Please return the item(s) within 30 days of receiving them for a full refund or exchange. Items returned must be in the same condition as sold- not worn, washed, marked or altered in any way. 

We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage.

Please note that all original shipping and handling charges are non-refundable. We are not responsible for lost returns or exchanges or for items damaged in shipping, if these instances occur you must file a complaint with the courier.

We do not accept exchanges or refunds on 'Mystery Box' or 'Lucky Dip' items.

UK Customers:

We offer FREE returns using Royal Mail’s tracked return service, please email info@thebearhug.com to start your return.

Please use this service to return your item(s) to us for a refund/ exchange and include a completed returns form to let us know your request.

International/ EU Customers:

Please return your items for a return/exchange to: The Bearhug Co. LTD, 22 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough TS9 5JZ.

Please include a completed Returns Form with your item(s), which can be downloaded here:

RETURNS FORM

Just get in touch if you do not have access to a printer at info@thebearhug.com to tell us what you would like to return. International/ EU customers are responsible for the shipping costs incurred when returning items to us and shipping costs are non-refundable.