Worldwide shipping | Free UK P&P £50+ | Free UK Returns | info@thebearhug.com

Return & Exchange Policy


Please return the item(s) within 30 days of receiving them for a full refund or exchange. Items returned must be in the same condition as sold - not worn, washed, marked or altered in any way. 

We reserve the right to refuse a refund/exchange if the items have any signs of wear, alterations, misuse or damage.

Please note that all original shipping and handling charges are non-refundable. We are not responsible for lost returns or exchanges or for items damaged in shipping, if these instances occur you must file a complaint with the courier.

We do not accept refunds on 'Mystery' or 'Sale' items.

UK Customers:

We offer FREE returns using Royal Mail’s tracked return service, please visit our 'Refund Policy' to start your return.

You must include a completed returns form in your parcel. This can be found here: https://thebearhug.com/pages/returns-form

International/ EU Customers:

Please return your items for a return/exchange to: The Bearhug Co. LTD, 22 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough TS9 5JZ.

Please include a completed Returns Form with your item(s), which can be downloaded here:

RETURNS FORM

International/ EU customers are responsible for the shipping costs incurred when returning items to us and shipping costs are non-refundable.