Shipping policy
UPDATE 22ND OF AUGUST 2023
OUR CURRENT LEAD TIME BEFORE SHIPPING IS 1-2 WEEKS
ON THE 22ND OF JUNE 2023 WE ANNOUNCED THAT THE BEARHUG WAS CLOSING - OUR INCREDIBLE CUSTOMERS THEN PROCEEDED TO PLACE HUGE AMOUNTS OF ORDERS (2 MONTHS WORTH IN ONLY A FEW DAYS!) - THIS CAME AS A COMPLETE SURPRISE TO US, AS A SMALL TEAM OF 4 PEOPLE, WHO THOUGHT WE WERE GOING TO BE JOBLESS AT THE END OF THE MONTH, WE WERE SO HUMBLED TO SEE THE HUGE SUPPORT FROM THE BEARHUG COMMUNITY!
AS A RESULT OF THE HUGE INFLUX OF ORDERS WE HAVE BEEN WORKING ALL THE HOURS TO GET ON TOP OF THE MASSIVE BACKLOG AND WE ARE NEARLY THERE!!
WE ALSO HAVE BEEN ABLE TO STAY OPEN!! FINGERS CROSSED FOR A WHILE! - A TURN AROUND WE NEVER EXPECTED, SO A HUGE THANK YOU TO ALL OUR LOYAL CUSTOMERS!
PLEASE BEAR WITH US IF YOU ARE WAITING FOR AN ORDER, WE ARE DOING OUR BEST!
EMAIL: INFO@THEBEARHUG.COM - FOR ANY FURTHER INFO.
SHIPPING RATES & INFORMATION
UK: TRACKED48 - £3.45 / FREE ON ORDERS OVER £50+
EU: WEIGHT-BASED SHIPPING COSTS (Calculated at checkout - does not include customs/duties)
USA/CANADA/ROW: WEIGHT-BASED SHIPPING COSTS (Calculated at checkout - does not include customs/duties)
PLEASE NOTE: ALL SHIPMENTS TO COUNTRIES OUTSIDE OF THE UK MAY BE SUBJECT TO CUSTOMS/VAT/DUTIES ON DELIVERY
SHIPPING POLICY
We’re a small team, but we do our best to send your order as soon as possible. We aim to dispatch orders within 2-10 business days of purchase unless the item is on pre-order it will then be dispatched on the date specified on the product page.
A confirmation email will be sent to you to let you know we have received your order, and you will also receive an email confirmation when your order has shipped. We ship worldwide Monday-Friday. Please allow up to 7 working days for UK orders to arrive and 14 working days if you are an international customer, as shipping times can vary depending on the courier.
We work hard to dispatch your order as quickly as we can, but please note: Our 48 hour delivery service starts once the goods leave our warehouse and don’t include the time it takes us to process your order.
PRE-ORDER POLICY
As our products are embroidered and printed on-demand, some of our products are available to purchase on a pre-order basis. The estimated release date is provided on the product page before you make your purchase. All goods must be paid for in full to secure your pre-order.
If you place an order that contains pre-order items, we will dispatch the entire order on the release date given.
While we aim to dispatch all pre-orders on or before the date given, delivery dates for pre-orders are subject to change and can sometimes vary from the estimated arrival date, but we'll keep you informed if this is the case.
You can cancel your pre-order anytime before it has been dispatched for an exchange or refund, but please contact us at least 24 hours before the release date to ensure that your request can be processed.
ANY QUESTIONS, PLEASE EMAIL US AT:
INFO@THEBEARHUG.COM
OR USE THE CONTACT FORM