Worldwide shipping | Free UK P&P £50+ | Free UK Returns | info@thebearhug.com

Mario Bros - White T-Shirt

$34.00

Payment:


What Payment Types do you accept?

You can make payments via Amex, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay and Visa.

Why isn’t my discount code working?

Our discount codes exclude Mystery boxes as it’s already almost too sweet of a deal.

If you’re still having trouble, please email info@thebearhug.com!


Products & Sizing:

What size do I need?

We’ve done our best to add a detailed size guide specific to each item, this can be found on the product page. This includes the garment measurement in relation to size and the body measurement in relation to size.

What is Pre-order?

As our products are embroidered and printed on demand, occasionally some of our products will be available to purchase on a pre-order basis. The estimated release date is available on the product page at the time of purchase. Once it gets to this date, we’ll have finished printing or embroidering the pre-order items and can start dispatching!

Will you be restocking this item?

Since we make our stuff on an on demand basis to reduce any waste and create a more sustainable business model that works for us, if an item hasn’t been as popular as we hoped it would be, we likely won’t be restocking. You can email us at info@thebearhug.com and we can give you more information on design restocks.

How do I care for my items?

We recommend washing your tees and hoodies inside out, cold or at max 30 degrees to keep the boldness of any print, then tumble dry on a low heat or use a washing line, whichever works! Please don’t iron directly onto the artwork, if you really want to iron, do so inside out.

Can I purchase an item as a gift?

Aren’t you lovely, of course you can! We have a gift receipt option available at checkout which will remove the pricing from the invoice and you can then send the gift directly to their address.


Orders:

Where is my order?

We’re a small team but we try our best to dispatch your orders as soon as possible. This is usually within 2 - 10 working days of the order being placed. Although we send UK orders on Tracked48, please allow up to 7 working days for UK orders to arrive and 14 working days if you are an international customer, as shipping times can vary depending on the courier. Any problems or concerns, please contact us at info@thebearhug.com.

What do I do if there’s any issue with my order?

Take a deep breath, we’re really sorry! Should you be so unfortunate as to receive an incorrect item, damaged item or item missing from your order please contact us at info@thebearhug.com. If you can send us a photo of the incorrect/damaged item (we know you can’t send a picture if it’s missing) this will help us get any issues resolved quicker.

Can I cancel my order?

We’ll be sad, but yes you can. As long as your order has not already been dispatched, just email us at info@thebearhug.com. It is required that you contact us before 11am, otherwise we can’t guarantee we’ll see the email before we do our daily dispatch. Being a small team, we do not have someone available to monitor emails constantly.

How do I make a complaint?

In the unhappy event that you might have an issue and need to air your grievances please contact us at info@thebearhug.com and we'll do our very best to turn that frown upside down. 

Shipping & Returns:

Why is my order taking so long?

Since COVID and Brexit, we’re seeing orders can take longer than previous years. If your order doesn’t not arrive, please let us know so we can submit a missing parcel form with the carrier. We’ll do this as soon as possible, but it is required that we wait 15 working days from dispatch for UK customers and 20 working days for International/ EU customers before we can replace or refund your order.

Is my order tracked?

Yes! You should receive an email complete with your tracking number once your order has been dispatched. If you don’t just email us at info@thebearhug.com and we’ll be happy to get this for you.


How do I make a return?
UK customers

We offer free returns on UK orders.

To make a return you must submit a return request. Details on how to do this can be found on our Refund Policy https://thebearhug.com/policies/refund-policy

You will be notified if your returns request has been approved or denied. You will then receive an email with a link to generate a free returns postage label. Click the link and fill out all the details. Your order number starts HUG____. The product code is the sequence of number and letters beneath the SKU heading on your invoice. If you’ve lost your invoice and are unsure of the code, type in the item you wish to return (Fleece, Cap, T-shirt etc.)
Once you’ve filled out your details and clicked ‘create your label’ you will be taken to a page where you can select how you’d like to get the parcel back to us. You will also receive an email from Royal Mail titled 'Your Royal Mail Tracked Returns label for The Bearhug Company Ltd’ with your returns label attached and a QR code (check your spam folder if you can't find it in your inbox)

You can return the parcel 1 of 2 ways:
The parcel can be collected from your home, please note that Royal Mail may charge a small fee for this service. This option is handy if you're unable to print your returns label as the Postie can bring you a label when they come to collect the parcel. You can also leave your parcel in your designated safeplace and it can be picked up from there, should you be out of the house.

The 2nd way is you can drop your parcel off at your local Post Office. The QR code that was on the Tracked Returns email can be shown at a Royal Mail Customer Service Point or Post Office, where they will scan the code and print the label for you. Or you can simply print the returns label yourself if you are able.

We recommend that you get a proof of postage receipt just in case anything goes wrong!

If you still have your paper invoice and don’t want to keep it for your records, then please include it in your parcel. This makes it easier for us to find your order.

If you a returning item(s) for a refund and you received a free gift with your order, the free gift will also have to be returned for the refund to be processed.

Please note: To be eligible for a return, your item/s must be in the same condition that you received it/them in, unworn and unwashed. We reserve the right to refuse a refund/exchange if the item/s show any signs of wear, alterations, misuse or damage. 

If you need any help, send us an email at info@thebearhug.com

International customers 

Customers from international locations are responsible for all shipping costs and customs charges when receiving and sending parcels to The Bearhug.

To begin your return, please email info@thebearhug.com and we will let you know if your item(s) are eligible for return and details on how to get the return back to us. 


Can I exchange?

We are able to offer exchanges to UK and international customers. Please note; if you are an international customer, you will be responsible for all shipping costs and customs charges.

We ask that you return your item(s) for exchange within 30 days of receiving your order and that the item(s) you wish to exchange are in the same condition that you received them in, unworn and unwashed. We reserve the right to refuse an exchange if the item(s) show any signs of wear, alterations, misuse, or damage.

To exchange an item, you must submit a return request and include a completed returns and exchanges form in your parcel. If you don’t have access to a printer, don’t panic! A handwritten note is fine but, you must include all the information that is on the returns and exchanges form. Our returns and exchanges form can be found here: https://thebearhug.com/pages/returns-form

Once your parcel has been received at Bearhug HQ we’ll get in touch via email to organise the exchange postage fees invoice. This is £3.45 for UK addresses. For international customers the cost can vary depending on the destination country, weight and value of item(s) purchased, we will email to let you know the price. Postage fees can be paid through PayPal or Bank Transfer. The details for these will be on the bottom of the postage fees invoice.
If you choose not to pay the postage fees, we will refund your order/item for exchange after 14 days.

Sometimes, we will be unable to exchange your item(s). This is usually due to stock levels so, to avoid disappointment you should submit your return request and exchange ASAP!

If you have any questions regarding exchanges, get in touch at info@thebearhug.com and we’ll do our very best to help!

Please refer to product description for size guide specific to product
 
 
T- Shirts
Classic T-Shirt 200gsm:

SIZES

SMALL

MEDIUM

LARGE

X-LARGE

XX-LARGE

CHEST

36 - 38"

38 - 40"

43 - 45"

46 - 48"

51 - 53"

Oversized T-Shirt 190gsm:
SIZES
SMALL
MEDIUM
LARGE
X-LARGE
XX-LARGE

CHEST (CM)

108

114

120

126

132

CHEST (INCHES)

42.5

44.5

47

49.5

52

LENGTH (CM)

75

77

79

81

83

LENGTH (INCHES)

29.5

30 31 32

33

 .
Vests

SIZES

SMALL

MEDIUM

LARGE

X-LARGE

XX-LARGE

CHEST

34 - 36”

38 - 40”

42 - 44”

46 - 48”

50 - 52”

.
Hoodies

SIZES

SMALL

MEDIUM

LARGE

X-LARGE

XX-LARGE

CHEST

34 - 36”

38 - 40”

42 - 44”

46 - 48”

50 - 52”

.
Zip Sweats

SIZES

SMALL

MEDIUM

LARGE

X-LARGE

XX-LARGE

CHEST

34 - 36”

37 - 39”

40 - 42”

43 - 45”

46 - 48”

.
Fleeces

SIZES

SMALL

MEDIUM

LARGE

X-LARGE

XX-LARGE

CHEST

37"

41"

44"

48"

52"

The Bearhug Co. Ltd - Est. 2010
Free UK 30-Day Returns

All artwork is hand-drawn by Luke. Then printed & dispatched in-house from The Bearhug HQ by the team - so we cover everything from start to finish - it means we can guarantee the quality & be in control of what we put out there!

 

  • Classic T-Shirt: Mid/Heavy T-Shirt 180gsm)
  • 100% Organic Ringspun Combed Cotton - Smooooth.
  • Wash at 30 degrees. Do not bleach. Tumble dry on low heat. Iron on reverse. 
  • Fit: This is a regular fit - Stick to your usual sizing.

This size guide refers to body measurement in relation to size:

SIZES

SMALL

MEDIUM

LARGE

X-LARGE

XX-LARGE

CHEST

34 - 36”

38 - 40”

41 - 43”

43 - 45”

46 - 47”

This size guide refers to the t-shirt measurement in relation to size:

SIZES

SMALL

MEDIUM

LARGE

X-LARGE

XX-LARGE

HALF CHEST


49cm


52cm

55cm


58cm 


61cm

LENGTH


69cm

72cm

74cm

76cm

78cm

 

The Details

  • Brand:

    The Bearhug Co. Ltd ©

  • Process:

    Produced on demand to reduce wastage

  • Sku:

    MBROS001